Suruchi joined Monument in 2021 and has since been instrumental in shaping the agent onboarding experience. In her role as Director of Onboarding, she has led the development of a streamlined, supportive, and highly effective transition process for all new agents. Her focus is on minimizing disruption to agents' day-to-day business, ensuring they are fully prepared to continue serving their clients seamlessly from day one. Through her proactive approach, attention to detail, and dedication, Suruchi ensures our front-end operations run smoothly and consistently.